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one of our most popular PIH Alert features
Information on the Violence against Women and Department of Justice Reauthorization Act of 2005 (VAWA)
Other minor revisions and clarifications to ensure compliance
Updates to the FUP and FYI sections of the Special Purpose Vouchers chapter to bring current with Notice PIH 2025-08
and can save your agency hundreds of hours of work
Customer Service for PHAs HCV and Public Housing one of our most popularNMAs newest handbook, Customer Service for PHAs, is a comprehensive guide to help agencies achieve a high level of customer service in the administration of their housing programs. This handbook presents ideas and strategies to improve the customer service delivery of individual staff, management, and the organization as a whole, including: Understanding the importance of customer service in the public service context Knowing who your customers are
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