PowerPoint-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour New Qualification-April 2024 Core units VU22590 Plan language

Core units VU22590 Plan language learning with support Speaking and Listening VU22591 Participate in short simple exchanges Reading and Writing VU22593 Read and write short simple message and forms Language Skills VU22592 Give and respond to short

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS301E Apply risk management processes RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures RIIERR302E Respond to local emergencies and incidents RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMCP301D Monitor plant operations for coal preparation RIIERR205D Apply initial response First Aid RIIERR301E Respond to work site incidents TLILIC0006 Licence to operate a bridge and gantry crane TLILIC3018 Licence to drive a multi-combination vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace TAEDES401 Design and develop learning programs TAEDES402 Use training packages and accredited courses to meet client needs TAELLN411 Address adult language

Core units CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTADM004 Manage health billing and accounting system HLTINF003 Implement and monitor infection prevention control policies and procedures HLTWHS004 Manage work health and safety BSBCUS501 Manage quality customer service BSBFIM501 Manage budgets and financial plans BSBMED301 Interpret and apply medical terminology appropriately BSBMGT502 Manage people performance BSBRSK501 Manage risk Elective units CHCPRP003 Reflect on and improve own professional practice BSBADM502 Manage meetings BSBWOR502 Lead and manage team effectiveness BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

ICTSAS308 Run standard diagnostic tests

PowerPoint-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour New Qualification-April 2024 Core units VU22590 Plan languageOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered